Alpine Access Review
What is Alpine Access?
Alpine Access is a well-known company a part of the outsourced call centers industry. They have been around for thirteen years. They have taken a unique revolutionary approach to customer care solutions by allowing professional individuals the opportunity to work in the comfort of their homes.
Since 1998, they have managed to remain the leading home-based customer care company and consistently deliver quality results and professional services to both small and large corporations in the United States and Canada.
What will I be doing?
For the most part, you will be working as a customer care professional. This will consist of handling inbound/outbound calls, assisting customers, and offering solutions.
Are there any fees to start?
About the background check at Alpine Access…
Alpine access seek to hire the most professional individuals they can find. In some cases, you may be required to handle sensitive information such as credit card numbers, personal phone numbers and addresses of the customers.With that being said, they do require that you pay for your own background check – which is around $45.00. You are only required to pay the $45.00 if you are offered an position with Alpine Access.
About the headset you will need for Alpine Access…
For most work at home companies, you will have to provide your own equipment such as your headset, your own computer or laptop, an additional phone line and so on. They expect for you to purchase these things you need to get the work done, because you are working from home. If you were working at a tangible location these things will be provided for you.
You will need two headsets prior to your first day of work.
- A USB headset for your online training. These headsets usually costs around $20 to $50. The headset must have a microphone and a mute button. It must also feature an hands-free option and connect to your computer via a USB port. You can get the best prices on a headset at Amazon.com
Plantronics MX500i 3-in-1 Headset. Normally under $40.00 at Amazon.com. Features a mute button, usb port, hands-free option and a microphone. My top choice.
- You will also need a corded telephone headset to plug into your telephone base. It must feature a noise cancelling feature and hands-free option. These headset are a little more expensive than the USB headset and normally run around $100 dollars in office supply stores – however Amazon has the Plantronics headsetfor $30 less than the retail price.
About the Credit Check
Before considering a position with Alpine Access, please be aware that negative reports on your credit check from a client may prevent you from working with certain accounts – however medical collections are not a threat.
An example of a negative report on your credit check are:
- charge-off accounts with a remaining balance,
- judgements against you,
- tax liens,
- and foreclosures.
Consider these things BEFORE beginning the application process. If you are unaware of the whats listed on your credit report, you can obtain a free credit report at www.annualcreditreport.com.
What is training like at Alpine Access?
You will be trained online at the Alpine Access University (AAU). At this virtual location, you will be trained on the products you will be using and how to use the software.
All of your training will be online or over the phone. You will not need to meet up with Alpine Access face to face. By taking your training online, you will have the opportunity to engage and interact with others Alpine Access trainees and instructors to make sure you have everything you need to move forward.
You will not have to pay for training. Alpine Access will pay you for training.
Depending on the job offer you accept, training can last from three days to ten weeks.
The only problem I have with the training is that it is a fixed schedule unlike your work schedule and 100% attendance is required. You must pass the training tests to become an employee with Alpine Access.
How much do Alpine Access pay?
In general, the pay rate ranges around $9.00 per hour. You will be paid per hour you work, not per call you take. Alpine Access pay their employees every two weeks by direct deposit. They do not send checks.
Do Alpine Access offer benefits?
Alpine Access does offer benefits. In order to qualify, you must work a minimum of 20 hours per week. Your benefits will start 30 days after your hire date. Benefits includes:
- medical insurance
- dental insurance
- vision insurance
- 401(k) plan (for qualified employees who have worked 1,000 hours in one year)
Will I be and Independent Contractor or Employee?
At Alpine Access you are an employee, not an independent contractor.
Pros and Cons about Alpine Access.
From doing a thorough research, these are the pros and cons that I have found.
PROS about Alpine Access
- You will work a set schedule that YOU agree to.
- You are paid every two weeks by direct deposit.
- Supportive staff, team leaders, and technical support.
- Great benefits.
- Awesome training.
- The ability to work from home, save on gas and clothing.
CONS about Alpine Access
- Software or equipment may malfunction
- Schedules are final after you have agreed to them.
- Holidays pay not offered.
- 10 minute breaks.
- Must request time off one month in advance.
If you have worked for Alpine Access, please feel free to share your experience with us by leaving a comment.