Alpine Access Review 21



About Shannon

Shannon is a wife, a graduate of the University of Phoenix with a Bachelor’s Degree in Information Technology and a proud stay at home mother of three. She began working from home in the IT Field in 2005 when her pregnancy prevented her from leaving home. Being the hard-worker she is, she did not allow this to hinder her own dreams, but it inspired her to take on a new journey - one that would change her life forever.

  • I. Hate Alpine

    Here’s a quick review of working for Alpine.

    The communication breakdown started before I was even hired. I was promised a call back for an interview and never got it. Called them to schedule and finally got in touch with someone saying they’d get back to me the following week. I was hired and told I’d be given info on training within the next week. I was not contacted for nearly two weeks so I called them again. It seems they lost my background check info and when they found it they forgot to contact me about setting up a training schedule. (Keep in mind I had already spend over $100 on phone equipment since it had to be on my desk by the start of training.) Training was done at my state’s minimum wage and took over a month to complete. My trainer was competent but the systems we were to use and the information we were given was out of date not to mention the fact we were unable to train for billing which is what 90% of our calls were on. Once I started taking live calls the communication ceased almost entirely. I had 4 different bosses in 6 months and never knew who to report to and every time I had to report anything such as missed time worked (I shall get to the technical issues in more detail later) it needed to be reported in at least three different places, none of which were easy to find on their webpage. We were placed on the phones after 2 weeks of our month long training due to high call volume for a product launch with no way to handle the issues that came up. If we were unable to work our shift due to a problem with one of the company’s systems we were told we’d be paid but this turned out to be a flat out LIE because in reality all technical issues caused by Alpine’s systems were unpaid and we were still expected to work on getting them resolved.  I started my shift PROMPTLY at the assigned starting time, ended exactly at the ending time and took all of my breaks and lunch EXACTLY on time yet some how lost at least 10 minutes every day from my pay as even being gone one second past when you’re supposed to be back docks you 2.5 minutes and to be honest, when I have to use the bathroom I can’t always time it perfectly! Finally the ultimate communications breakdown occurred just before the end of my employment. I had been promised a 1 on 1 coaching and improvement session before I completed training. Nearly 8 months later I had not received any 1 on 1 time with any of my 4 different bosses when I was finally called aside by my boss… to be informed my performance wasn’t good enough so I was being let go. That’s right, the first feedback I EVER received in 8 months on the job was a layoff notice. I was told I’d work two more weeks to see if I could find a job internally. The next time I tried to log in for work I was locked out of the company system. I reported this to tech support who said they’d work on it and that was the last I ever heard from this company.

    • http://www.theworkfromhomelounge.com Shannon

      Thanks for stopping by and telling us about your experience. This information is very useful to myself and others who may read this post. It always good to hear from previous employees both good and bad reviews.

    • ionagal73

      Sounds like some of what I experienced in my 2 years with Alpine, but being told your employment is ending for poor performance is NOT a “layoff”…it is a termination.  “Layoff implies that the disruption of your employment is temporary, through no fault of your own and you are expected to return to work at some point. 

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  • eilove

    I worked for Alpine Access for nine months.  It was a wonderful experience.  The down-side is definitely the difficulty in getting time off. At first after 6 wks of intensive training, you are given a schedule that is usually a difficult one.  I worked 4:30pm to 1:30am, which included one day on the weekend.  I was only offered a day schedule when I announced my resignation. I did leave because I found a much more flexible job, while offering the flexibility I wanted, just didn’t work out for me.  I reapplied with Alpine, and was told I was not eligible for rehire. I wrote to HR and never received a response as to why.
    The only negative I could find with Alpine Access is the constant use of “stats”.  Your call taking has to be at a certain percentage, as does your call time and calls are monitored.  If you have no problem with stats or late-night beginning hours, then I would definitely recommend Alpine!  They are legitimate, reputable and unlike most at home companies, pay a decent hourly wage, and not simply a “by call” amount.

    • http://www.theworkfromhomelounge.com Shannon

      Thanks. This is great information Ellove. I believe VIPDesk is a more flexible company when it comes to hours.

    • ionagal73

      I resigned from Alpine Access twice and was recently invited to interview after applying again.  My reasons were for military moves to states where Alpine did not operate.  I found that Alpine Access has been very supportive of military spouses and several of my friends have had intermittent employment with them over a number of years and have always been welcomed back to employment.  I think you should have persued this issue a little more agressively.  Because everything with Alpine is done through messaging, yours may have simply gotten lost in the shuffle?

      • Linda Lane

        Thank ya for the insight. I have just been invited to interview with them in a few days. I don’t mind working evening shift and at least one weekend a month.  The only hesitation is the credit background check.  Does anyone know how flexible they are with that?  Thank you. 

      • shannperks

        Thank you for posting your experience. We appreciate you.

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  • Linda Lane

    Thank ya for the insight. I have just been invited to interview with them in a few days. I don’t mind working evening shift and at least one weekend a month.  The only hesitation is the credit background check.  Does anyone know how flexible they are with that?  Thank you. 

    • shannperks

      Well I got offered a job with them a while back and went through the credit check. I had to also get my information notarized. They are a trusted company and I would not worry much at all about that. Your credit score needs to be in good condition. You will be handling customer’s personal information and they have to make sure they can trust you.

  • Marquee1066

    I would like to know if I can work from home as an American, but in a foreign country. If not Alpine, then is there anybody else out there who will do this?

    • shannperks

      I am not sure. If you are an American, most likely you will need to prove that you are by having a USA license or some sort of proof that you are a legal American citizen.

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  • terrance smith

    I wanna know how long does it take to get a job offer. they told me I was put in a holding area for new candidates. How does this process take before being offered a job

    • Guest

      did you ever get called? did they ever follow up?

    • Miriam Barnett

      did they ever follow up with you? how long did it take?

  • sad waste of time

    This company has many clients. The division I worked for was very unorganized and rude. One person would say you have to do this and another would say thats illegal for you to do. 95% of my training class had quit within 6 months beause of the inconsistancies and degrading manners of the managers. We would have agents crying almost daily because of the management.